FAQ’S PAGE

At golden shrooms, we prefer to give 20 -30% off on every purchase, not just because you’re a first timer. THAT’s AWESOME

We work hard at finding the best at low prices, and then past those savings to you. WE AREN’T GREEDY PEOPLE, and never will be. Its just not the way to treat friends.

All we ask is to tell your friends about us, lets help each other!!!

Go to the shop and find the products that you want

Click on the products desired and choose the quantity you want, then add these to the cart

Once all products are in your shopping cart that you want, you’re ready for the Checkout process so click on “Proceed to Checkout.”

*If you are a new customer: If you haven’t purchased from us before you need to fill the required fields in the checkout.

*If you are an existing customer: Login to your account on the checkout page. When logged in, you can confirm the shipping information including the address, name, email, order notes, and contact number from your account.

Once all the required fields have been filled out you can click on “Place Order.”

At the Checkout Confirmation page, you’ll see instructions along with your order number. This will show you how to send an Interac E-transfer. ***Your order will only ship once the E-transfer has been received and accepted by us.***

Once we have the E-Transfer the order will go through processing and it will be shipped within 1 business day. Once the order is shipped, you’ll receive a tracking number from us.

Yes. We ensure that the package is packaged with care and vacuumed sealed. This protects your purchase and your privacy.

No. We only ship within Canada.

All orders and payment received by 8am EST will be shipped on the same day. If we receive your order and payment after 8am EST, your order will be shipped the following business day.

YES, just create a new order and sent out payment for your new order.

All products sales are final. Our super low prices cannot cover any returns or exchanges.

But we welcome any feedback, if there’s problem, let us know asap, and we’ll try and help you out 🙂

We use Canada Post for all orders, and for any order spending over $149 in total will get free shipping.

However, if it doesn’t meet the requirement above, a Flat Rate $15 shipping fee will be charged.

Once the E-Transfer is sent, it will auto-deposit to our account. It may take up to 48 hours for us to verify the payment and process your order. Once we verify your payment and process your order, we notify you by email and send you a tracking number, as the order is on it’s way to you.

Use your online banking or credit union to send an E-Transfer to us. It only takes a few minutes to do this and it’s safe.

*We do not accept “Money Transfers*

Once the order is placed, the next step is to send your E-Transfer to us. We keep the order on hold until the payment is received. If there’s no payment after two days, then the order is cancelled.

If you need to change your shipping address you can do so in your account profile.

Your tracking number is emailed to you when your package ships.

Once processed, orders can take 3-7 business days for delivery.

Additional delays can occur due to:

Holiday Seasons,

Postal Service Delays

Extreme Weather Conditions

Acts of Nature

*Rural areas may need to allow an additional 1-3 business days for delivery.

We recommend that you check the “Require a signature upon delivery (optional)” box during checkout of your order, to prevent theft and to not have your order sit outside in hot months or cold months.

If you don’t get your package after two days past the expected delivery date, contact us. We can do a trace with Canada Post. If it is stuck in transit status, it has to be over 30 days before it can be deemed loss.

If there’s a trace done, Canada Post will do an investigation which may take 21 business days to finish. If they are able to find the package, they ship it to you and you’ll receive it a few days later. We don’t offer refunds if the package arrives late due to postal issues. Order at your own risk, we are not responsible for any lost or stolen packages if your order is marked as delivered when tracking. Please make sure you provide us with the correct shipping address. We do not return packages that have an incorrect shipping address. Please let us know if you receive your package at a community mailbox (we will send it with a signature required to prevent theft). We only ship out packages with “signature required” when requested.

There are two possible scenarios here:

The postal worker delivered the package to a wrong mailbox

The postal worker scanned the package as “successfully delivered,” but it’s actually delivered the next business day.

Canada Post says:

An investigation can be done by contacting the addressee to confirm that the delivery took place or to better understand how they receive their mail. The front desk can be checked, mail room, or security room at the address to see if the package was accepted by someone else on the behalf of the addressee.

Areas that can be checked:

Community mail box

Around the location to see if the package was left in another location. The mail box should also be checked.

In some instances, a delivery scan is entered into our system before the item is delivered. If you believe that the addressee has received the package before we contact you, reply to this email and indicate that the item has been received.

My package was sent with a “Signature Required.” Why was this asked of me? Any order over $300 dollars is sent with a ‘Signature Required.” If you don’t want this option, leave a note with your order indicating “No Signature required, Please.”

If you’re using Canada Post to track the package, this is likely human error. This can occur because the postal worker may handle the postal code incorrectly. If they are off by one letter or digit, then the package will go to another city. This results in a rerouting delay of 1-2 days before the package is sent to the right destination.

We email the tracking number before scanning the package at the post office. It won’t show up as trackable on the Canada Post site until the package is scanned by the post office. The correct tracking should show up by the end of the business day. (Please wait up to 24 hours for your tracking number to show a location before contacting us.)

Most people get their package on time or a day later. In many cases, the tracking isn’t updated due to missing a scan which is a common occurrence. If you don’t receive it 2 days after the expected delivery date, contact us and we will do a trace with the post office.

Shipping to Nunavut, Northern Ontario, Northwest Territories, Yukon Territories and Northern Quebec – Unfortunately, there are much higher % of postal thefts when shipping to Nunavut, Northern Ontario, Northwest Territories, Yukon Territories and Northern Quebec. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.